Delivery & Returns Policy

FREE DELIVERY ON UK ORDERS – WE CURRENTLY DON’T DELIVERY OUTSIDE OF THE UK.

The estimated processing and delivery time for standard delivery is approximately 2-3 working days, this may vary with the final destination.

Please note that a ‘working day’ is considered to be Monday to Friday, excluding public holidays that fall on these days.

Orders made after midday will be delivered the following day. Any orders made on a Friday after midday will be delivered the following Monday.

This excludes weekends and bank holidays.

Our refund policy is 30 days. If more than 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and not from our sale range or discounted.

Currently, refunds will be processed within 14 working days of receiving your return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, after making your return, please allow 10 working days for your return to reach us. Once we have received your return we will attempt to turn it around the same day.

Please note: once we have processed your return or exchange, it may take 3-5 working days to reimburse the funds and allocate them back to the original form of payment used for purchase.

If your return meets all of the criteria and it is approved, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, within 3-5 days.

Address for returns:

SuperBike Factory Limited
Snape Road
Macclesfield
Cheshire
SK10 2NZ

Non-returnable items:

Helmets, gift cards, underwear and socks, accessories such as hats, caps & phone cases.

There are certain situations where only partial refunds are granted (if applicable).

Any item not in its original condition, has been damaged or for reasons not due to our error.

Any item that is returned more than 30 days after delivery will be analysed at the time of the return , a refund may be given at our discretion.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

There is often some processing time before a refund is posted.

If you’ve taken all of these steps and you still have not received your refund following 5 working days, after we have emailed you to say we've received your refund, please contact us via our contact form.